Shipping policy

Shipping Coverage

DYHOO ships orders to addresses in the United States.

Delivery Estimate

Estimated delivery is 5–7 business days after an order is placed. Delivery dates are estimates and may change because of carrier delays, severe weather, holidays, or an incomplete delivery address.

Shipping Cost and Method

Available delivery methods and shipping charges appear at checkout before payment. Our listed ship-from location is San Francisco, California.

Order Tracking

We send tracking information to the email address provided at checkout after the carrier accepts the shipment. Tracking updates may take time to appear in the carrier's system.

Address Changes

Contact us at support@shopdyhoo.com as soon as possible if the shipping address is incorrect. We cannot guarantee an address change after the carrier has accepted the shipment.

Delayed, Lost, or Damaged Orders

Email support@shopdyhoo.com with your order number if tracking shows an unusual delay, the package is missing, or the product arrives damaged. Keep the product, packaging, accessories, and shipping materials while we review the issue.

Returns

Review our Return & Refund Policy before sending an item back. Contact us for return instructions. Shipping charges are non-refundable unless DYHOO confirms that the product arrived defective, damaged, or different from the item ordered.

Contact

Email: support@shopdyhoo.com
Phone: +1 (415) 570-3708