Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

In the same condition in which you received it
Unused and in resalable condition
In its original packaging
Returned with all included accessories, manuals, and components
Accompanied by a receipt or proof of purchase

Hair styling tools that show signs of use, misuse, customer-caused damage, missing parts, or incomplete packaging may not be accepted for return.

How to Request a Return

To request a return, contact us at support@shopdyhoo.com before sending your item back.

Please include:

Your order number
The product you wish to return
The reason for the return
Photos or videos if the item arrived damaged, defective, or incorrect

Approved returns must be sent to:

DYHOO Returns
32A Everglade Dr
San Francisco, California 94132
United States

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for returns caused by a change of mind, personal preference, an incorrect order, or any other reason unrelated to a confirmed product defect or fulfillment error.

DYHOO does not reimburse return shipping costs for these returns. Original shipping charges are also non-refundable.

Customers should use a trackable shipping service and keep the shipping receipt and tracking information. DYHOO is not responsible for return packages that are lost, delayed, or damaged while being shipped back to us.

If DYHOO provides a prepaid return label for a customer-responsibility return, the cost of the return label may be deducted from the final refund amount.

If an item is confirmed to be defective, damaged upon arrival, or different from the item ordered, DYHOO will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

The product arrived damaged
The product appears defective
Parts or accessories are missing
You received the wrong product

Please provide your order number and clear photos or videos showing the issue. We will review the information and provide return, replacement, or refund instructions when appropriate.

Do not discard the product, packaging, accessories, or shipping materials until we have completed our review.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, misused, altered, or damaged after delivery
Products missing original packaging, accessories, manuals, or components
Gift cards
Products clearly marked as Final Sale at the time of purchase

A discounted or promotional price does not automatically make an item Final Sale unless the product page clearly states that it is Final Sale.

Please contact us before returning an item if you are unsure whether it is eligible.

Exchanges

The fastest way to receive a different product is to return the original eligible item and place a separate order after the return has been approved.

Customers are responsible for return shipping costs and any shipping costs associated with the new order unless the exchange is required because the original product was defective, damaged upon arrival, or incorrect.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the eligible refund will be issued to your original payment method within 10 business days.

The refund may exclude:

Original shipping charges
Customer-paid return shipping costs
The cost of a prepaid return label provided by DYHOO for a customer-responsibility return
Any item that does not meet the return eligibility requirements

If your item was confirmed to be defective, damaged upon arrival, or incorrect, applicable original shipping and return shipping costs may also be refunded.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@shopdyhoo.com.